We cover 7 Days Replacement Guarantee for all physical products sold on Othoba.com. Refund is only applicable to the canceled order items due to product unavailability.
REQUIREMENT FOR A VALID RETURN:
VALID CONDITIONS AND REASONS TO RETURN AN ITEM (General):
CONDITIONS AND REASONS TO RETURN A RFL PRODUCT(s):
THE FOLLOWING PRODUCTS CANNOT BE RETURNED:
CANCELLATION & REFUND DUE TO PRODUCT UNAVAILABILITY:
RETURN/REPLACEMENT GUARANTEE MAY NOT APPLY IN ANY OF THE FOLLOWING CONDITIONS:
• Damages due to misuse of the product
• Incidental damage due to malfunctioning of product
• Any consumable item which has been used or installed
• Innerwear, lingerie, socks and clothing freebies
• Products with tampered or missing serial / UPC numbers
• Any damage/defect which is not covered under the manufacturer's warranty
• Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.
N.B: Replacement of the product is subject to availability of the same on Othoba.com.