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Cancellation, Return & Refund Policy

We cover 7 Days Replacement Guarantee for all physical products sold on Othoba.com. Refund is only applicable to the cancelled order items due to product unavailability.

REQUIREMENT FOR A VALID RETURN:

  • Proof of purchase (order number, invoice, etc)
  • Reason for return has to be valid and return acceptance conditions met (check out below)

VALID CONDITIONS AND REASONS TO RETURN AN ITEM (General):

  • Delivery of wrong product
  • Delivery of defective product
  • Delivery of the products with missing parts
  • Incorrect content on website

CONDITIONS AND REASONS TO RETURN A RFL PRODUCT(s):

  • Product(s) cannot be returned once received by the customer.
  • Customers are requested to check the product before receiving the product(s).

THE FOLLOWING PRODUCTS CANNOT BE RETURNED:

  • Underwear
  • Swimwear
  • Skincare, Cosmetics & Perfumes
  • Personal hygiene items such as earrings, wigs and combs
  • Consumables such as cigars and beverages

CANCELLATION & REFUND DUE TO PRODUCT UNAVAILABILITY:

  • Delivery of the ordered items is subject to availability of the products at our vendor's depot/warehouse/store. We may cancel any order within 4 working days if the stock of the ordered item(s) is temporarily unavailable.
  • In such a case, if the customer has already made an advance payment against the order, the customer will receive a full refund, if not received any cashback, within 4-10 working days. Received Cashback amount will be adjusted with the refund amount.
  • If the refund amount is below Tk 300, the refund amount will be disbursed through bKash/Mobile Wallet account of the customer.
  • If the refund amount is below Tk 50, the refund amount will be disbursed as mobile top-up/recharge to the customer.
  • Advance payment is required for the delivery of certain vendors' products. We may cancel any order if the advance payment is not made by the customer for such orders.

RETURN/REPLACEMENT GUARANTEE MAY NOT APPLY IN ANY OF THE FOLLOWING CONDITIONS:

• Damages due to misuse of product
• Incidental damage due to malfunctioning of product
• Any consumable item which has been used or installed
• Innerwear, lingerie, socks and clothing freebies
• Products with tampered or missing serial / UPC numbers
• Any damage/defect which is not covered under the manufacturer's warranty
• Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.

N.B: Replacement of the product is subject to availability of the same on Othoba.com.